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Longer than normal hold times: Due to the impact of Covid -19, our hold times are longer than normal. If you need to cancel a reservation that is due to arrive on or before April 10th, please do so online. We are working diligently with all of our suppliers to get approval and expedite your refunds. We will contact you with an update within 5-7 days. We appreciate your patronage and deeply apologize for the inconvenience caused by this global pandemic.